We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@spaniardslayers.com.au

If your return is accepted, we’ll advise instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@spaniardslayers.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@spaniardslayers.com.au.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@spaniardslayers.com.au 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@spaniardslayers.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@spaniardslayers.com.au.

Returns & Refund Policy

At Spaniard Slayers Fishing Gear, we stand behind the quality of our products and comply with all obligations under Australian Consumer Law.

Change of Mind

We do not offer refunds for:

• Change of mind
• Incorrect size selection
• Incorrect colour selection
• Accidental purchases
• Delays caused by shipping carriers
• Simply deciding you no longer want the item

Please check all sizing information and product details carefully before placing your order.

Exchanges

If you have ordered the wrong size, we may offer an exchange subject to stock availability.

To be eligible for an exchange:

• The item must be returned within 30 days of delivery
• The item must be unworn and unused
• All original tags must remain attached
• The item must be in its original condition

Customers are responsible for all return shipping costs for size exchanges.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged
• Defective
• Not as described
• Different from the item ordered

Please contact us within 7 days of receiving your order.

We may request photographs of the issue before assessing the claim.

Where a fault is confirmed, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include:

• A replacement
• A repair
• A store credit
• A refund

Pre-Order Items

Pre-order items may be cancelled for a full refund before dispatch.

Once dispatched, our standard Returns & Refund Policy applies.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For all returns, exchanges and warranty enquiries, please contact:

Spaniard Slayers Fishing Gear

Email: info@spaniardslayers.com.au

Please include your order number and details of the issue in your email.